All our orders are delivered by UPS. Orders can be tracked and diverted to your chosen safe place or a neighbour. You can also track & divert your parcel using the UPS website or mobile app. Once your parcel has been despatched from our warehouse, you will receive an order despatch email. You can view your tracking details in your order despatch email.
When will I receive my order?
We aim to deliver orders placed using our Standard Delivery service within 3-4 working days. Please note that weekends and Bank Holidays are not classed as working days. We do not deliver on Sundays or Bank Holidays and our lead times are not guaranteed. Orders placed after 12pm on any given day may get dispatched that day but are more likely to be dispatched the following working day and therefore delivered within 3-4 days after. Orders placed after 12pm Friday will be delivered on Monday.
How much is delivery?
- Spain (Peninsula): € 5.00 VAT included Free shipping costs on orders over € 50.00.
- Baleares: € 15.00 VAT included. Free shipping costs on orders over € 70.00.
- Ceuta and Melilla: € 18.00 TAX free.
- Canary Islands: € 18.00 TAX free, at this price you have to add the arrival desk (€ 21.00) and the AIEM, IGIP (VAT equivalent) taxes.
- Bulgaria, Czech Republic, Croatia, Slovakia, Estonia, Greece, Hungary, Latvia, Lithuania, Poland and Romania: € 30.00 + VAT. Free shipping costs on orders over € 120.00 + VAT.
- Cyprus and Malta: € 55.00 + VAT. Free shipping costs on orders over € 150.00 + VAT.
- Countries of the European Union: € 12.00 + VAT. Free shipping costs on orders over € 70.00 + VAT.
- United Kingdom (UK): € 50.00 + VAT. Free shipping on orders over € 300 + VAT.
For orders > 150 € (135 GBP) you have to add the arrival desk (around 7%) and VAT equivalent (20%).
Why are the shipping prices for UE countries are shown without VAT? Since last July 1, 2021, a new regulation has been introduced regarding to sales in which VAT must be charged in the destination country. As each country has its own VAT, this will be calculated based on the destination when you fill in your shipping information during the purchase process. You can find more information about this new law here: NEW VAT REGULATIONS