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Returning an item
The articles offered in our online store are endorsed by exhaustive quality analysis. Offering the highest quality and the best warranty is our commitment to our customers. If you are not satisfied with your order, once received in the specified address, you have a period of fourteen (14) business days to execute the right of return. Once your order is returned to us, the refund of your purchase won’t exceed fourteen (14) business days.
Complaints & Claims
For any complaint or claim, please use our contact form available here.
Returns from the shipping address
The return costs are free. To make the return you must fill out the return form available here or you will also find it in the menu on the left in your customer account.
To make the return, the product must be in perfect condition, in its original packaging and with the manuals, accessories or promotional gifts included where appropriate. Once the merchandise has been received in our warehouses, and after checking its status, we will make a refund using the same payment method by the customer.
In any case, the return of defective products and erroneous shipments will be accepted, where USA will be responsible for the shipping costs provided that the client communicates this circumstance within a period of fourteen (14) business days from the date order were received.