Warranty

The Warranty Certificate issued by Arcos Hermanos, S.A. guarantees the quality of the product it covers, under the legally established terms. Arcos guarantees all its products for a period of ten years from the delivery date of the order, except for:

• Frying Pans and Saucepans: 3 years
• Electrical Appliances: 3 years

The warranty does not cover defects caused by negligence, impacts, improper use or handling, nor materials subject to wear through normal use.

Arcos reserves the right to make any modifications to the products displayed on the Arcos website and online store. In cases where the warranty is applicable (such as a manufacturing defect), the remedy may include repair, replacement of the item, discount, or refund, under the legally established terms.

The warranty will become void if: any details on the invoice or proof of purchase are modified, altered, or replaced; the product itself is tampered with without the company’s knowledge; or the proof of purchase lacks the signature or stamp of the establishment.

To use the warranty, presenting the proof of purchase is essential. To make the warranty effective, contact us through our claims form.