The Arcos B2B portal is the space where sales reps and customers work together in a more professional, agile and profitable way: orders, stock, invoices, due dates and sales tools, all in one place.
A control centre for the business
Arcos B2B is designed as a professional hub for distributors, specialist shops, hospitality businesses and key accounts who need to manage their relationship with the brand without friction. It brings together in a single environment everything that used to be scattered across calls, emails and spreadsheets.
For Arcos sales reps, it's also a natural extension of their work: a place where they can prepare visits, review the history of past transactions and build proposals in real time alongside the customer. The result is a more transparent, data-driven relationship with a lighter administrative load for both sides.
Professional access and user management
Every company has professional access, which can be requested through the portal itself, to enter the B2B environment with their own terms, prices and personalised data. Once inside, "My Details" lets them review and keep tax, contact and billing information up to date, reducing errors and returns.
The role management feature makes it possible to create different users by department (purchasing, admin, logistics, store management), assigning each one the appropriate permissions. This way, the customer controls who can place orders, download invoices or check due dates, aligning the portal with their own internal structure.
Professional catalogue, stock and product families
The heart of the portal is the professional catalogue, organised into Arcos' major worlds: CUTTING, COOKING, SHARING and DISPLAY STANDS, alongside the New Arrivals and Promotions sections. This structure makes it easy to browse intuitively, quickly find a specific item and discover complementary ranges for the point of sale or the kitchen.
Real-time stock checking brings a clear competitive edge: the customer knows which products are available and in what quantities, and the sales rep avoids making promises that can't be kept. This translates into finer purchase planning, fewer stockouts on the shelves and a better experience for the end consumer.
Private area: all your paperwork in one click
The account area brings together "My Orders", "My Delivery Notes", "My Invoices" and "Due Dates", turning the B2B portal into the customer's digital archive with Arcos. From there they can download documents at any time, without depending on the sales office's opening hours or having to manually search through old emails.
Modules such as "Form 347 Report" make it easier to meet tax obligations, providing in seconds the annual total of transactions needed for the filing. For the customer's admin and accounting teams, this means saving time, gaining precision and reducing the risk of errors due to missing information.
Quotes and promotions: boosting sales
The portal includes specific "Quote Configuration" and "Quote Management" tools, designed to build offers tailored to each project or point of sale. The customer can simulate product combinations, review terms and save proposals to validate internally with their team.
The "Current Promotions" section brings together all active campaigns, along with their special benefits and terms. For the Arcos sales rep, this is a very powerful sales lever: they can sit down at the portal with the customer and choose together which promotions best fit their sales goals and calendar.
Logistics and addresses: fewer errors, more agility
In "Delivery Addresses" the customer defines and manages their different receiving points: central warehouses, shops, central kitchens, hotels, restaurants, etc. This feature makes it possible to assign each order to the correct destination, avoiding the typical mix-ups that occur when a single company operates across multiple locations.
By centralising addresses, data and logistics preferences in the B2B portal, delivery incidents, management costs and dead time during sensitive campaigns are all reduced. The result is a smoother chain, in which the product arrives where it should, when it should, and with the right paperwork.
Support always on hand
Although the B2B portal is designed to let the customer be self-sufficient, human support remains key. The portal offers direct access to the Arcos team via phone and contact forms, so any sales, technical or operational question can be resolved quickly.
This combination of digital self-service and expert support builds trust and a sense of closeness. The customer knows they have both the tools to work independently and a team ready to help whenever they need it.
How to make the most of it if you're an Arcos sales rep
For a sales rep, the B2B portal isn't just an ordering channel, but a strategic tool for delivering a differentiated service. Some good daily practices include:
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Preparing each visit by reviewing the customer's order, delivery note, invoice and due-date history in the portal, so you arrive with data-driven proposals.
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Browsing the live catalogue (CUTTING, COOKING, SHARING, DISPLAY STANDS) during the meeting, showcasing new arrivals and building the ideal assortment together.
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Checking stock on the spot to settle on realistic quantities and timelines, avoiding surprises later on.
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Working through quotes and promotions on screen, transparently, until you find the combination that best fits the customer's goals.
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Guiding the customer through setting up internal users and roles, making sure purchasing, admin and logistics integrate well with the portal.
When the B2B portal becomes the common thread running through the relationship, the customer perceives a brand that is organised, easy to work with and focused on making their life simpler. And in a market as competitive as today's, that's one of the strongest arguments in favour of Arcos as a business partner.
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