Help

How to order

Through the web store.arcos.com (24 hours a day, every day). You just have to enter the section of the online store that interests you, view the item you want and add it to the shopping cart. Repeat this process as many times as you want to buy items. At the end of the purchase process you will see the payment options. Choose the one that suits you and confirm your subscription.

Our customer service hours are from Monday to Friday, from 8 a.m. to 1:00 p.m. In the future, when we talk about terms in working days, these are counted from Monday to Friday.

Once the order is made, you will receive it at the indicated address from 48 to 72 hours, unless you make it on a holiday or weekend, in which case the indicated period will start from the first working day.

Prices

The subscription prices are shown in euros (VAT included).

Transportation costs are not included.

We reserve the right to modify our prices at any time. However, we are committed to apply the current rates indicated on the website at the time of placing the order.

Protected payment

We offer you the following payment methods:

  • With credit or debit card: Visa, Visa Electron and Mastercard.

  • Paypal

Payment will be charged at the time of order confirmation, as long as you have obtained prior authorization from your bank or cashier. If the payment has not been authorized, your order can not be taken into account.

Warranty

The Guarantee Certificate issued by Arcos Hermanos, S.A., guarantees the quality of the product it covers, in the legally established terms, for a period of ten years from the date of delivery.

Deficiencies caused by negligence, bumping, use or improper handling, or materials subjected to wear and tear due to normal use are not included. Arcos reserves the right to make any changes to the products shown on the Arcos website and online store.

In those incidents that justify the use of the guarantee, will opt for repair, replacement of the item, rebate or refund, in the terms established by law.

The guarantee will lose its value:

  • If they modify, alter or replace some of the data of the same or proof of purchase.
  • If the guaranteed product itself is manipulated without knowledge of the company.
  • If it lacks the signature or seal of the establishment.
  • To make use of the guarantee, it is essential to present proof of purchase.

To make use of the guarantee, it is essential to present proof of purchase.
To make the guarantee effective, contact us at 967 19 22 30 or send us an e-mail to the following address infostore@arcos.com.

Return of an item

The articles offered in our online store are backed by exhaustive quality analysis. Offering the highest quality and the best guarantee is our commitment to our customers. If you are not satisfied when you receive your order, you have a period of seven (14) days from the date of receipt to execute the right of return.

Returns from the shipping address

In case of return, shipping costs will not be refunded. In addition, collection costs will be paid by the customer (equivalent to the amount of the shipment that corresponds to the type of product purchased and the destination sent).

When the return of an order is made with free shipping and implies that the total or partial refund of the invoiced amount is less than € 50, will be charged € 5 + VAT for shipping costs (only for orders in Peninsula).

To make the return, the product must be in perfect condition, in its original packaging and with the manuals, accessories or promotional gifts included in your case. Once the merchandise is received in our warehouses, and after checking the status of the same, we will proceed to refund the amount according to the payment method made by the customer.

In any case, the return of defective products and erroneous shipments will be accepted, Arcos Hermanos will be responsible for the shipping costs provided that the customer communicates this circumstance within seven (7) days from the date of receipt of the shipment

Delivery term

The delivery time for Spain (Peninsula) will be 48 to 72 hours on weekdays. Orders will be delivered Monday through Friday, except holidays.

Shipping costs

  • Spain (Peninsula): € 5.00 + VAT. Free shipping costs on orders over € 50.
  • Baleares: € 15.00 + VAT.
  • Ceuta and Melilla: € 15.00 + VAT.
  • Canary Islands: € 40.00 + VAT, at this price you have to add the arrival desk (€ 21) and the AIEM, IGIP (VAT equivalent) taxes.
  • Bulgaria, Czech Republic, Croatia, Slovakia, Estonia, Greece, Hungary, Latvia, Lithuania, Poland and Romania: € 30.00 + VAT.
  • Countries of the European Union: € 12.00 + VAT.