Privacy Policy

ARCOS HERMANOS S.A.

You are on the website of ARCOS HERMANOS S.A. Company located at Avda. Gregorio Arcos, s / n - 02007 ALBACETE - SPAIN - Tel: +34 967192230.

The Privacy Policy set forth below is applicable to all services on this website, as well as to the pages and services with which the website is extended in the future.

PRIVACY POLICY OF ARCOS HERMANOS S.A.

The Privacy Policy is part of the General Conditions that govern this Website.

VERSION 1.0 dated 21.05.18

Who is responsible for the processing of your data?

ARCOS HERMANOS, S.A.

Address: AVDA. GREGORIO ARCOS, 38

C.P. 02007

ALBACETE.

CIF: A02005460

Phone: 967210261

Mail: rgpd@arcos.com

You can contact us in any way to communicate with us.

We reserve the right to modify or adapt this Privacy Policy at any time. We recommend you to review it, and if you have registered and access your account or profile, you will be informed of the changes.

CONTACTS OF THE WEB OR EMAIL

What data do we collect through the Web?

We can treat your IP, what operating system or browser you use, and even the duration of your visit, anonymously.

If you provide us with information in the contact form, you will identify yourself in order to contact you, if necessary.

  • Answer your questions, requests or requests.
  • Manage the requested service, answer your request, or process your request.
  • Information by electronic means, that relate to your request.
  • Commercial information or events by electronic means, as long as there is express authorization.
  • Perform analysis and improvements on the Web, about our products and services. Improve our commercial strategy
  • The acceptance and consent of the interested party: In those cases where to complete an application it is necessary to fill in a form and click on the submit button, the completion of which will necessarily imply that you have been informed and have expressly granted your consent to the content of the clause annexed to said form or acceptance of the privacy policy.

All our forms have the symbol * in the required data. If you do not provide these fields, or do not check the acceptance policy checkbox of the privacy policy, the sending of the information will not be allowed. It usually has the following formula: "□ I am over 14 and I have read and accept the Privacy Policy."

NEWSLETTER CONTACTS

What data do we collect through the newsletter?

On the Web, you can subscribe to the Newsletter, if you provide us with an email address, to which the same will be sent.

We will only store your email and your name in our database, and we will proceed to send you emails periodically, until you request the cancellation, or stop sending emails.

You will always have the option to unsubscribe, in any communication.

  • Manage the requested service
  • Information by electronic means, that relate to your request.
  • Commercial information or events by electronic means, as long as there is express authorization.
  • Perform analysis and improvements in mailing, to improve our business strategy.
  • Acceptance and consent of the interested party: In those cases where you subscribe, it will be necessary to accept a checkbox and click on the submit button. This will necessarily imply that you have been informed and have expressly granted your consent to receiving the newsletter.

If you do not check the acceptance policy of the privacy policy, the sending of the information will not be allowed. It usually has the following formula: "□ I am over 14 and I have read and accept the Privacy Policy."

CUSTOMERS

For what will we use the data you provide us?

  • Preparation of the budget and monitoring thereof by means of communications between both parties.
  • Information by electronic means, that relate to your request.
  • Commercial information or events by electronic means, as long as there is express authorization.
  • Manage the administrative, communications and logistics services carried out by the person responsible.
  • Billing and declaration of the appropriate taxes.
  • Carry out the corresponding transactions.
  • Control and recovery management.

QUALITY SURVEYS

For what will we use the data you provide us?

  • Assess the degree of quality in the service provided
  • Improve the services offered, by virtue of compliance with the ISO

The legal basis is the express consent of the respondent.

CONTACTS SOCIAL NETWORKS

For what will we use the data you provide us?

  • Answer your questions, requests or requests.
  • Manage the requested service, answer your request, or process your request.
  • Connect with you and create a community of followers.


The acceptance of a contractual relationship in the environment of the corresponding social network, and in accordance with its Privacy policies:

How long are we going to keep personal data?

We can only consult or cancel your data in a restricted way by having a specific profile. We will treat them as long as you leave us following us, being friends or giving "like", "follow" or similar buttons.

Any rectification of your data or restriction of information or publications must be made through the configuration of your profile or user in the social network itself.

Do we include personal data of third parties?

No, as a general rule we only treat the data provided by the owners. If you provide us with data from third parties, you must first inform and request your consent to said persons, or otherwise you will exempt us from any responsibility for the breach of this requirement.

And data of minors?

We do not process data for children under 14 years of age. Therefore, refrain from providing them if you do not have that age or, where appropriate, to provide data from third parties that do not have the aforementioned age. ARCOS HERMANOS, S.A. He is exempt from any responsibility for the breach of this forecast.

Will we make communications by electronic means?

They will only be made to manage your request, if it is one of the means of contact you have given us.
If we make commercial communications, they will have been previously and expressly authorized by you.


What security measures do we apply?

You can rest assured: We have adopted an optimal level of protection of the Personal Data that we handle, and we have installed all the means and technical measures at our disposal according to the state of technology to avoid loss, misuse, alteration, unauthorized access and Theft of Personal Data.

To which recipients will your data be communicated?

Your data will not be transferred to third parties, except legal obligation. Specifically, the State Agency of the Tax Administration and banks and financial entities will be informed about the collection of the service provided or product purchased as those responsible for the treatment necessary for the execution of the agreement.

In case of purchase or payment, if you choose any application, web, platform, bank card, or any other online service, your data will be transferred to that platform or will be treated in your environment, always with maximum security.

When we order it, the web development and maintenance company or the hosting company will have access to our website. They will have signed a contract to provide services that requires them to maintain the same level of privacy as we do.

Any international transfer of data when using American applications, will adhere to the Privacy Shield agreement, which guarantees that American software companies comply with European data protection policies regarding privacy.

What rights do you have?

  • To know if we are treating your data or not.
  • To access your personal data.
  • To request the rectification of your data if they are inaccurate.
  • To request the deletion of your data if they are no longer necessary for the purposes for which they were collected or if you withdraw the consent granted.
  • To request the limitation of the processing of your data, in some cases, in which case we will only conserve them in accordance with current regulations.
  • To carry your data, which will be provided in a structured, commonly used or mechanical reading format. If you prefer, we can send them to the new manager you designate. It is only valid in certain cases.
  • To file a claim with the Spanish Data Protection Agency or competent control authority, if you believe that we have not treated you correctly.
  • To revoke consent for any treatment for which you have consented, at any time.
  • If you modify any information, we thank you for telling us to keep them updated.

Do you want a form for the exercise of Rights?

  • We have forms for the exercise of your rights, ask for them by email or if you prefer, you can use the ones elaborated by the Spanish Data Protection Agency or third parties.
  • These forms must be signed electronically or accompanied by a photocopy of the DNI.
  • If someone represents you, you must attach a copy of your ID, or sign it with your electronic signature.
  • The forms can be presented in person, sent by letter or by mail at the address of the person responsible at the beginning of this text.
  • How long did it take to answer the Exercise of Rights?

It depends on the right, but at most one month from your request, and two months