Warranty

The Guarantee Certificate issued by Arcos Hermanos, S.A., guarantees the quality of the product it covers, in the legally established terms, for a period of ten years from the date of delivery.

Deficiencies caused by negligence, bumping, use or improper handling, or materials subjected to wear and tear due to normal use are not included. Arcos reserves the right to make any changes to the products shown on the Arcos website and online store.

In those incidents that justify the use of the guarantee, will opt for repair, replacement of the item, rebate or refund, in the terms established by law.

The guarantee will lose its value:

  • If they modify, alter or replace some of the data of the same or proof of purchase.
  • If the guaranteed product itself is manipulated without knowledge of the company.
  • If it lacks the signature or seal of the establishment.
  • To make use of the guarantee, it is essential to present proof of purchase.

To make use of the guarantee, it is essential to present proof of purchase.
To make the guarantee effective, contact us at +34 967 19 22 30 or send us an e-mail to the following address infostore@arcos.com.